Privacy Policy
At ImiOse Botanicals (“ImiOse,” “we,” “our,” or “us”), your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect the personal information you provide when you visit imiose.com, purchase our products, or interact with our services. By using our Website, you agree to the practices described in this policy.
Information We Collect
When you shop with us or engage with our Website, we collect both personal and non-personal information. Personal information may include your name, email address, phone number, billing and shipping details, and payment information provided when making purchases, signing up for newsletters, or creating an account. We also collect non-personal information such as your browser type, IP address, device details, and general browsing activity, which helps us improve site performance. In addition, we use cookies and similar technologies to remember your preferences, maintain shopping carts, personalize your experience, and analyze traffic.
How We Use Your Information
We use the information collected to process and deliver your orders, communicate with you about purchases, promotions, or updates, and provide customer support. It also enables us to personalize your shopping experience, recommend products suited to your needs, and improve the functionality of our Website. In certain cases, information may also be used to comply with legal obligations such as tax and accounting requirements or to detect and prevent fraud.
Sharing of Information
We do not sell your personal information to third parties. However, we may share data with trusted service providers who assist us in operating our business. These include payment processors that securely complete your transactions, courier companies that deliver your orders, and marketing and analytics partners that help us improve our campaigns and Website. We may also disclose information if required to comply with the law, enforce our rights, or protect the safety of our customers.
Marketing and Communications
When you subscribe to our mailing list or make a purchase, you may receive marketing messages about new products, bundles, and special offers. You can opt out at any time by clicking the “unsubscribe” link at the bottom of our emails or by contacting us directly. In some cases, if you provide your phone number and give consent, we may also communicate via SMS or WhatsApp with relevant updates or promotions.
Cookies and Tracking
Our Website uses cookies and similar tracking technologies to provide a smoother experience. Cookies help us keep you signed into your account, remember your shopping cart, and understand how visitors use our site. Some cookies also allow us to serve personalized ads on platforms like Google, Facebook, or Instagram. You can choose to disable cookies through your browser settings, though certain parts of the Website may not function properly without them.
Data Security
We take the protection of your personal information seriously and use a variety of safeguards, including encryption, secure storage systems, and restricted access for authorized staff only. While no method of transmission over the internet is completely secure, we make every effort to protect your data from unauthorized access, alteration, or misuse.
Data Retention
Your personal data is retained only for as long as necessary to fulfill the purposes described in this policy. This includes completing transactions, providing services, meeting legal or regulatory obligations, resolving disputes, and enforcing agreements. Once no longer needed, your data is securely deleted.
Your Rights
You may have certain rights under applicable data protection laws. These may include the right to access, correct, or update your personal information, request that it be deleted, object to certain types of processing, or withdraw consent for marketing communications. If you wish to exercise any of these rights, please contact us at support@imiose.com
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International Users
If you access our Website from outside Nigeria, please note that your data may be transferred to and processed in Nigeria or other regions where our partners operate. By using our services, you consent to this transfer and acknowledge that privacy laws in these regions may differ from those in your country.
Children’s Privacy
Our Website and products are not intended for children under the age of 13, and we do not knowingly collect information from children. If we become aware that data from a child has been collected, we will delete it immediately.
Third-Party Links
From time to time, our Website may contain links to third-party sites such as social media platforms or partner sites. We are not responsible for the content, practices, or privacy policies of those external websites, and we encourage you to review their policies before providing personal data.
Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes in our practices, services, or legal requirements. Updates will always be posted here with a revised Effective Date, and your continued use of our Website after updates means you accept those changes.
Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, please reach out to us:
ImiOse Botanicals
Email: support@imiose.com