FAQs
About ImiOse
What does “ImiOse” mean?
ImiOse comes from the Edo language in Nigeria, meaning “I See Beauty.” It reflects our belief that beauty is more than skin deep—it is heritage, resilience, and confidence.
What makes ImiOse different from other skincare brands?
ImiOse combines African heritage botanicals such as shea butter, moringa, hibiscus, rose water, and licorice extract with modern skincare innovation. Our products are designed for safe, effective results, especially for African skin.
Products & Ingredients
Are ImiOse products natural?
Yes. Our products are powered by natural African botanicals, combined with safe, dermatologically tested ingredients to ensure effectiveness and skin compatibility.
Are your products safe for sensitive skin?
Our formulations are gentle and suitable for most skin types, including sensitive skin. However, as with any skincare product, we recommend a patch test before regular use.
Do your products contain harsh chemicals?
No. ImiOse products are free from harmful ingredients like parabens, sulfates, and hydroquinone.
Are your products tested on animals?
Never. ImiOse is a cruelty-free skincare brand.
Products & Ingredients
Are ImiOse products natural?
Yes. Our products are powered by natural African botanicals, combined with safe, dermatologically tested ingredients to ensure effectiveness and skin compatibility.
Do your products contain harsh chemicals?
No. ImiOse products are free from harmful ingredients like parabens, sulfates, and hydroquinone.
Are your products safe for sensitive skin?
Our formulations are gentle and suitable for most skin types, including sensitive skin. However, as with any skincare product, we recommend a patch test before regular use.
Are your products tested on animals?
Never. ImiOse is a cruelty-free skincare brand.
Orders & Delivery
How can I place an order?
Orders can be placed directly through our website www.imiose.com . Simply select your products, add them to your cart, and proceed to checkout.
Where do you deliver?
We deliver across Nigeria, with plans to expand internationally. Delivery timelines vary by location and courier availability.
How long will delivery take?
Orders are typically processed within 24–48 hours and delivered within 3–7 business days, depending on your location.
Returns & Exchanges
Can I return or exchange a product?
Due to the hygienic nature of skincare products, we do not accept returns or exchanges once products are delivered. All sales are final.
What if I receive a damaged or wrong product?
Please contact us within 48 hours of delivery with your order number and photos of the product. We’ll review and resolve the issue promptly.
Community & Support
What is the Glow Tribe?
The ImiOse Glow Tribe is our community of skincare lovers. By joining, you gain access to tips, rituals, wellness challenges, and exclusive offers.
How do I contact customer support?
You can reach us at support@imiose.com , Monday to Friday, 9:00 AM – 6:00 PM (WAT).