Returns & Exchanges

At ImiOse Botanicals, we take great care in crafting skincare products that are fresh, safe, and of the highest quality. Because our products are personal in nature and made for direct skin use, we do not accept returns or exchanges once an order has been delivered. This policy helps us protect the safety of our customers by ensuring that every product you receive is brand new, uncompromised, and handled with the highest standards of hygiene.

We encourage you to carefully review product descriptions, ingredient lists, and usage instructions before completing your purchase to ensure that the items you select are right for your needs. If you have any questions or would like guidance before placing an order, our customer support team is available to help.

In the rare event that a product arrives damaged, defective, or incorrect, please contact us within forty-eight (48) hours of delivery at support@imiose.com
. Include your order number and clear photos of the product and packaging so our team can investigate the issue. If your claim is verified, we will provide an appropriate solution, which may include a replacement product or other remedy at our discretion.

Please note that orders cannot be cancelled or changed once they have been processed and shipped. If you need to update your delivery address or order details, we recommend contacting us immediately after purchase so we can assist before fulfillment begins.

Your trust is important to us, and while returns and exchanges are not possible, we remain committed to resolving any issues promptly and ensuring that your ImiOse experience is positive from start to finish.

For any concerns or assistance regarding your order, please reach out to us:

ImiOse Botanicals
Email: support@imiose.com